Shipping policy

SHIPPING & DELIVERIES

We ship in Europe using traceable, international courier services, and you will receive an email with tracking details once your order has been dispatched. If you have not received a shipping confirmation within five business days, please contact info@adelinabernard.com.

Please note:

-       Shipping costs and customs duties are not included in the listed price.

-       We offer free standard delivery on orders over €300 within France.

-       We do not ship on weekends or French public holidays.

DELIVERY TIMES

The delivery period begins once your payment is confirmed. Orders are prepared and dispatched Monday to Friday.

Estimated delivery times:

-       France (standard): 2–4 business days

-       France (express): 1-2 business days

-       Europe: 2–8 business days

-       Rest of the World: 6–13 business days

Most orders leave our warehouse in France within 2 business days. During peak moments - such as collection launches or sale periods - dispatch may take up to 7 days. Once shipped, you will receive instructions to track and collect your parcel.

Please note that these timeframes are guidelines only and may be affected by payment authorisation or customs procedures.

ORDERS FROM OUTSIDE THE EU

For deliveries beyond the European Union, duties and taxes may apply upon arrival in your country. These costs are determined by your local customs authority and are not covered by Adelina Bernard. We recommend contacting your customs office for precise information before placing your order.

If an order is refused due to unexpected duties or taxes, we reserve the right to deduct return shipping costs, as well as any additional fees, from your refund.